General

This page allows you to determine basic and essentials parameters of your bot.

Different options can then be activated: activation of Livechat mode, action steps, SAML, etc.

Personalities

Add: By activating MetaBot, your bot will become a parent bot, allowing you to add multiple personalities, i.e., child bots, to your parent bot (More information on MetaBot can be found in the menu: Integrations -> MetaBot).
Language: Ability to set the language of your bot's personality: French, English, Spanish, Italian.

Options

Name: This is the name you assign to your bot.
Bot Type: Choose the type of bot you want to set up: chatbot, callbot, chatbot and callbot, pure livechat.

Livechat Escalation Type: Allows you to activate the Livechat tab, which is hidden by default. You need to choose the type of Livechat you want to use: Dydu integrated Livechat or external solutions (Kiamo, Genesys).

Activate MetaBot: Allows you to manage your bot's personalities. By enabling this option, you will have access to the personalities at the top of this page.

Connections

Enable SAML: Allows you to display the hidden SAML configuration page.
Enable OIDC: Allows you to configure OIDC authentication on your chatbox.

Knowledge

Allow creation of alternative responses: Create alternative responses for a knowledge item. More info in the menu Knowledge > Knowledge Types > Complementary Response.
Allow actions triggered after timeout: Allows you to trigger actions after the configured timeout period.
Allow action steps: Enable this to have multiple response steps for a knowledge item. More info in the menu Knowledge > Response Elements.
Display only published rephrasings: To show only published rephrasings.
Strict use of dialogue strategy: Forces the conversation to follow a single branch of a given knowledge item.
Maximum number of rephrasings: To determine the maximum number of rephrasings your bot can suggest. Remember to click Update to confirm the value of this setting.
Duration of storage in the trash before permanent deletion of knowledge: To activate the knowledge trash, you must set a value other than 0. This value corresponds to the number of days a deleted knowledge item will be kept before permanent deletion. Remember to click Update to confirm the value of this setting.

To recover your knowledge from the trash, simply change the status of your knowledge item again.

Default Dimensions of the Sidebar: This option allows you to set the default dimensions for your side panels. However, you will be able to customize the dimensions of each side panel when setting up a knowledge item. Also, note that this setting is not retroactive and will only apply to newly created knowledge items.
Set a Password to Encrypt Web Service Certificates: This option ensures the confidentiality of exchanged data. The chosen password is final; it cannot be changed, and the encryption choice cannot be canceled.

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Last updated 3 months ago

Personalities

Add: By activating MetaBot, your bot will become a parent bot, allowing you to add multiple personalities, i.e., child bots, to your parent bot (More information on MetaBot can be found in the menu: Integrations -> MetaBot).

Language: Ability to set the language of your bot's personality: French, English, Spanish, Italian.

Options

Name: This is the name you assign to your bot.

Bot Type: Choose the type of bot you want to set up: chatbot, callbot, chatbot and callbot, pure livechat.

Livechat Escalation Type: Allows you to activate the Livechat tab, which is hidden by default. You need to choose the type of Livechat you want to use: Dydu integrated Livechat or external solutions (Kiamo, Genesys).

Activate MetaBot: Allows you to manage your bot's personalities. By enabling this option, you will have access to the personalities at the top of this page.

Knowledge

Allow creation of alternative responses: Create alternative responses for a knowledge item. More info in the menu Knowledge > Knowledge Types > Complementary Response.

Allow actions triggered after timeout: Allows you to trigger actions after the configured timeout period.

Allow action steps: Enable this to have multiple response steps for a knowledge item. More info in the menu Knowledge > Response Elements.

Display only published rephrasings: To show only published rephrasings.

Strict use of dialogue strategy: Forces the conversation to follow a single branch of a given knowledge item.

Maximum number of rephrasings: To determine the maximum number of rephrasings your bot can suggest. Remember to click Update to confirm the value of this setting.

Duration of storage in the trash before permanent deletion of knowledge: To activate the knowledge trash, you must set a value other than 0. This value corresponds to the number of days a deleted knowledge item will be kept before permanent deletion. Remember to click Update to confirm the value of this setting.

To recover your knowledge from the trash, simply change the status of your knowledge item again.

Default Dimensions of the Sidebar: This option allows you to set the default dimensions for your side panels. However, you will be able to customize the dimensions of each side panel when setting up a knowledge item. Also, note that this setting is not retroactive and will only apply to newly created knowledge items.

Set a Password to Encrypt Web Service Certificates: This option ensures the confidentiality of exchanged data. The chosen password is final; it cannot be changed, and the encryption choice cannot be canceled.