# General

This page allows you to determine basic and essentials parameters of your bot.

Different options can then be activated: activation of Livechat mode, action steps, SAML, etc.

## Personalities

* **Add**: By activating MetaBot, your bot will become a parent bot, allowing you to add multiple personalities, i.e., child bots, to your parent bot (More information on MetaBot can be found in the menu: Integrations -> MetaBot).
* **Language**: Ability to set the language of your bot's personality: French, English, Spanish, Italian.

## Options <a href="#options" id="options"></a>

* Name: This is the name you assign to your bot.
* Bot Type: Choose the type of bot you want to set up: chatbot, callbot, chatbot and callbot, pure livechat.

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* Livechat Escalation Type: Allows you to activate the Livechat tab, which is hidden by default. You need to choose the type of Livechat you want to use: Dydu integrated Livechat or external solutions (Kiamo, Genesys).

<figure><img src="https://264031769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPMvi3Izk7dvjl9HitZpp%2Fuploads%2FpUCMDctPl12zHVBSDkuJ%2Fimage.png?alt=media&#x26;token=8c689fba-beb3-4682-821f-447691a83467" alt="" width="375"><figcaption></figcaption></figure>

* Activate MetaBot: Allows you to manage your bot's personalities. By enabling this option, you will have access to the personalities at the top of this page.

## Connections

* Enable SAML: Allows you to display the hidden SAML configuration page.
* Enable OIDC: Allows you to configure OIDC authentication on your chatbox.

## Knowledge

* **Allow the creation of alternative responses** : create alternative responses for a knowledge item. More info in the menu Knowledge > Types of knowledge > Complementary response.
* **Add a p tag for each line in a knowledge item** : When creating a knowledge item in the WYSIWYG, allows the text to be wrapped in p tags for better RGAA compatibility. Each line break will create a new p tag. If this preference is unchecked, the knowledge item text will float in a div tag.
* **Allow actions triggered after timeout** : allows you to trigger actions after the configured waiting time.
* **Allow action steps** : enable to have multiple response steps for a knowledge item. More info in the menu Knowledge > Response elements.
* **Display only published reformulations** : to display only published reformulations.
* **Strict use of dialog strategy** : forces the conversation into a single branch of a given knowledge item.
* **Suggest responses via LLM** : This box allows you to **enable or disable automatic response generation by the LLM** when creating a knowledge item. If it is unchecked, no response will be automatically suggested by the LLM.
* **Reset the state of a conversation on activated knowledge items when triggering a complementary response** : if enabled, this option resets the conversation after a complementary response. For this option to work, you must:
  * enable the option
  * have a complementary response that is triggered
  * set this complementary response **to replace position**
* **Maximum number of reformulations** : to set the maximum number of reformulations your bot can suggest. Don’t forget to click **Update** to confirm the value of this parameter.
* **Retention period in the trash before permanent deletion of a knowledge item** : to enable the knowledge item trash, set a value other than 0. This value is the number of days a deleted knowledge item will be kept before permanent deletion. Don’t forget to click **Update** to confirm the value of this parameter.

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To recover your knowledge from the trash, simply change the status of your knowledge item again.

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* **Default Dimensions of the Sidebar**: This option allows you to set the default dimensions for your side panels. However, you will be able to customize the dimensions of each side panel when setting up a knowledge item. Also, note that this setting is not retroactive and will only apply to newly created knowledge items.
* **Set a Password to Encrypt Web Service Certificates**: This option ensures the confidentiality of exchanged data. The chosen password is final; it cannot be changed, and the encryption choice cannot be canceled.