General

This page allows you to determine basic and essentials parameters of your bot.

Different options can then be activated: activation of Livechat mode, action steps, SAML, etc.

Personalities

• Add: By activating MetaBot, your bot will become a parent bot, allowing you to add multiple personalities, i.e., child bots, to your parent bot (More information on MetaBot can be found in the menu: Integrations -> MetaBot).

• Language: Ability to set the language of your bot's personality: French, English, Spanish, Italian.

Options

• Name: This is the name you assign to your bot.

• Bot Type: Choose the type of bot you want to set up: chatbot, callbot, chatbot and callbot, pure livechat.

• Livechat Escalation Type: Allows you to activate the Livechat tab, which is hidden by default. You need to choose the type of Livechat you want to use: Dydu integrated Livechat or external solutions (Kiamo, Genesys).

• Activate MetaBot: Allows you to manage your bot's personalities. By enabling this option, you will have access to the personalities at the top of this page.

Connections

• Enable SAML: Allows you to display the hidden SAML configuration page.

• Enable OIDC: Allows you to configure OIDC authentication on your chatbox.

Knowledge

• Allow the creation of alternative responses : create alternative responses for a knowledge item. More info in the menu Knowledge > Types of knowledge > Complementary response.

• Add a p tag for each line in a knowledge item : When creating a knowledge item in the WYSIWYG, allows the text to be wrapped in p tags for better RGAA compatibility. Each line break will create a new p tag. If this preference is unchecked, the knowledge item text will float in a div tag.

• Allow actions triggered after timeout : allows you to trigger actions after the configured waiting time.

• Allow action steps : enable to have multiple response steps for a knowledge item. More info in the menu Knowledge > Response elements.

• Display only published reformulations : to display only published reformulations.

• Strict use of dialog strategy : forces the conversation into a single branch of a given knowledge item.

• Suggest responses via LLM : This box allows you to enable or disable automatic response generation by the LLM when creating a knowledge item. If it is unchecked, no response will be automatically suggested by the LLM.

• Reset the state of a conversation on activated knowledge items when triggering a complementary response : if enabled, this option resets the conversation after a complementary response. For this option to work, you must:

  • enable the option

  • have a complementary response that is triggered

  • set this complementary response to replace position

• Maximum number of reformulations : to set the maximum number of reformulations your bot can suggest. Don’t forget to click Update to confirm the value of this parameter.

• Retention period in the trash before permanent deletion of a knowledge item : to enable the knowledge item trash, set a value other than 0. This value is the number of days a deleted knowledge item will be kept before permanent deletion. Don’t forget to click Update to confirm the value of this parameter.

To recover your knowledge from the trash, simply change the status of your knowledge item again.

• Default Dimensions of the Sidebar: This option allows you to set the default dimensions for your side panels. However, you will be able to customize the dimensions of each side panel when setting up a knowledge item. Also, note that this setting is not retroactive and will only apply to newly created knowledge items.

• Set a Password to Encrypt Web Service Certificates: This option ensures the confidentiality of exchanged data. The chosen password is final; it cannot be changed, and the encryption choice cannot be canceled.