Operators
Last updated
Was this helpful?
Last updated
Was this helpful?
The statistics related to livechat operators can be global for all operators or specific to each one.
Average response time: average wait time for a user to get an answer from an operator;
Average occupancy rate: allows to see, when an operator is online, how long they spend in discussion. It is thus possible to determine the required number of operators. An operator is at 100% usage when they handle 3 dialogs at the same time;
Max connected operator: allows to know the maximum number of operators that were connected at the same time at a given time.
You can find various global analytics for each of the operators.
