Knowledge

What is knowledge?

We call knowledge the question + answer pair. The question is the end user's intent that the chatbot needs to understand. The response corresponds to the content that you will configure and which will be rendered by the chatbot to the end user. The knowledge base includes all of your knowledge! It's the brain of your bot! You can organize your knowledge by theme. Knowledge can be simple: a question - an answer, or take the form of a decision tree. The decision tree will allow the chatbot to articulate the sub-questions necessary for its final answer.