# Callbot

The integration of a callbot in BMS is carried out from the Channels menu. This operation allows you to add and configure a callbot so that it becomes accessible via the telephone channel, by defining its technical and functional parameters.

## Creating a Callbot

To create a Callbot demo via the **Channels** menu in BMS, follow these steps:

1. Go to the **Integrations > Channels** menu.
2. Choose the **Callbot** option among the options displayed.

<figure><img src="/files/5BxXdYxrDA3eSY9Cu3jp" alt="" width="563"><figcaption></figcaption></figure>

3. Select the desired **workspace** as well as the **language** that the Callbot will use.

<figure><img src="/files/T7gJCHO4PVBYibyouWYA" alt="" width="563"><figcaption></figcaption></figure>

4. Click on **Create** to finalize the integration.

{% hint style="warning" %}
Outside of a demo context, creating a Callbot environment requires a request to Dydu so that a specific environment can be set up. This step is essential to have an operational callbot in production or for uses other than demonstration.
{% endhint %}

## Callbot Configuration

When you access your Callbot’s configuration, you will find two distinct sections.

### **Summary of my Callbot’s settings**

This section provides an overview of the main parameters configured for your Callbot:

* **Callbot number:** This is the number made available so the Callbot can meet customer needs.
* **Test available voices for speech synthesis:** This part displays the provider, language, and selected voice for the Callbot’s speech synthesis. By pressing the **Play** button, you can listen to a sample sentence generated by the selected voice.
* **Speech recognition:** Indicates which provider handles speech recognition for the Callbot.

<figure><img src="/files/1NfW7vrD6PN4A9cdbVCA" alt=""><figcaption></figcaption></figure>

### Test available voices for my callbot’s speech synthesis

This section allows you to select the voice that will be used for your Callbot’s speech synthesis, among hundreds of possibilities.

You can choose from six available providers: **Acapela**, **Google**, **Microsoft**, **Voxygen**, **ElevenLabs**, and **Murf**.

Three languages are offered: Spanish, French, and English, with the option to select the gender (male or female voice).

Before finalizing your choice, you can test each voice by entering a custom sentence at the top of the table and pressing the **Play** button. To select a voice, simply click the corresponding validation (checkmark) button.

<figure><img src="/files/TkXP8dTDDgJNoSmhlqKT" alt=""><figcaption></figcaption></figure>


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