Callbot

The integration of a callbot in BMS is carried out from the Channels menu. This operation allows you to add and configure a callbot so that it becomes accessible via the telephone channel, by defining its technical and functional parameters.

Creating a Callbot

To create a Callbot demo via the Channels menu in BMS, follow these steps:

  1. Go to the Integrations > Channels menu.

  2. Click on Create and choose the Callbot option among the four options offered.

  1. Select the desired workspace as well as the language that the Callbot will use.

  1. Click on Create to finalize the integration.

Callbot Configuration

When you access your Callbot’s configuration, you will find two distinct sections.

Summary of my Callbot’s settings

This section provides an overview of the main parameters configured for your Callbot:

  • Callbot number: This is the number made available so the Callbot can meet customer needs.

  • Test available voices for speech synthesis: This part displays the provider, language, and selected voice for the Callbot’s speech synthesis. By pressing the Play button, you can listen to a sample sentence generated by the selected voice.

  • Speech recognition: Indicates which provider handles speech recognition for the Callbot.

Test available voices for my callbot’s speech synthesis

This section allows you to select the voice that will be used for your Callbot’s speech synthesis, among hundreds of possibilities.

You can choose from six available providers: Acapela, Google, Microsoft, Voxygen, ElevenLabs, and Murf.

Three languages are offered: Spanish, French, and English, with the option to select the gender (male or female voice).

Before finalizing your choice, you can test each voice by entering a custom sentence at the top of the table and pressing the Play button. To select a voice, simply click the corresponding validation (checkmark) button.

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