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  • A Single Software, various applications
  • First use guide
    • Getting started
    • Create your bot
    • Create your first knowledge
    • Create and publish your chatbot
    • Frequent use cases
    • Best practices
    • Glossary
  • Contents
    • Knowledge
      • Knowledge management
      • Tags management
      • Knowledge types
        • Answer to a question
        • Complementary answer
        • Predefined answer
        • Event-triggered knowledge
        • Slot filling
      • Answers elements
      • Accessibility for bot answers
      • Decision tree
      • Comments
      • Test the bot
      • Qualities alerts
    • Knowledge map
    • Matching groups
    • Global sentences
    • Language / Spaces
    • Context conditions
    • External Contents
    • Gallery
    • Web services
      • Web Services
      • Configuration examples (REST)
      • Configure OIDC on Keycloak for a Web Service
      • Frequently asked questions
    • Advanced
      • Server scripts
      • Predefined answer templates
      • Variables
      • Web services triggers
      • Top knowledge
    • Tools
    • Import/Export of knowledge
  • Learning
    • Dialogs
    • Suggestions
    • Misundestood sentences
  • Analytics
    • Exploitation
      • Important
      • Dialogs
      • Visitors
      • Themes
      • Knowledge
      • Qualification
      • Users feedbacks
      • Clicked links
      • Rewords
      • Performance
      • Other
    • Livechat
      • Dialogs
      • Knowledge
      • Operators
      • Satisfaction
      • Waiting queues
    • Knowledge base
      • Formulations
      • Users
      • Matches
    • Export
    • Configuration
  • Custom analytics
    • Reports
    • Alerts
    • Configuration
      • Reports
      • Exports
      • Predefined sources
      • Alerts
      • Preferences
      • Annex: List of indicators
  • Livechat
    • Enable livechat
    • Knowledge base setup
    • DYDU Livechat
      • Overview of interfaces
        • Operator Interface
        • Manager interface
      • Dydu livechat setup
        • General
        • Competencies
        • Waiting queues
          • General
            • Setting up the waiting queue
          • Competency
            • Setting up the waiting queue by competency
            • Setting up a knowledge base with the waiting queue by competency
        • Operator capactiy
        • Account parameters
    • Genesys Livechat connector
  • Integration
    • FAQ
      • Static FAQ
      • Dynamic FAQ
    • MetaBot
    • Customisation
    • Javascript actions
    • Custom event-triggered rules
    • Channels
      • Dydubox
      • Dydubox advanced
        • Css editor
          • Teaser
            • CSS Teaser Modification
          • Header
            • CSS Header Modification
          • Body
            • CSS Body Modification
        • Custom JS Editor
        • Label management
        • Possible integrations
      • Connector
        • Teams
        • META
          • Messenger
          • Instagram
          • WhatsApp
          • Compatibility of DYDU bot features with META
          • Meta application control
    • LLM - Generative AI (Artificial Intelligence)
    • Integration of a chatbox into a webview
  • Preferences
    • SAML 2
    • OpenID Connect (OIDC)
    • Users and rights
    • Bot
      • General
      • Dialogs
      • Survey
      • URLs
      • Search field
  • Other
    • How does your bot work?
    • Data protection
      • Cookie management policy
    • Console logs
    • Special keywords
    • Technical aspects
      • Hosting
      • Infrastructure
    • Security
      • General information
      • Server usage
      • Open source tools
      • User session expiration
  • Developers
    • API reference
      • Authentication
      • Dialog API
      • Dialogs Export
      • Search field
      • Import Export Bot
      • Import/Export Knowledge Base
      • Server Status API
      • Access to APIS
      • User Management in the BMS
    • Chatbox V5
      • Setup and integration
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  1. Integration
  2. Channels
  3. Connector

META

Deploy your bot Dydu on Messenger, Whatsapp, and Instagram

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Last updated 9 months ago

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Our solution allows you to easily integrate your bot on 3 popular messaging platforms: Messenger, WhatsApp, and Instagram, so you can be present where your end users are.

To do this, you will need to have a Meta account. Once created, you can, from this application, configure the channels you want to use.

Create and configure the Meta application from your Meta for Developers portal

  1. Login to your portal using your Facebook credentials.

  2. Click on “My apps” in the navigation bar on the right.

  1. Click on Create an application.

  2. Select "Other".

  1. Select the Enterprise type for your application and click Next.

  1. Choose a name for your app.

As stated on the Meta for Developers portal, this is the app name that will be displayed on your My Apps page and will be associated with your App ID. You can change it later in the settings.

  1. Provide the email address of the contact person for your application.

This is the email address that Meta will use to contact you regarding your application.

  1. Add a business account to your application.

  2. Click Create an app. You may be required to enter your password again to validate the creation of your application.

Your Meta application has been created! To use it to its fullest potential, you must now configure its general settings.

  1. Click on "Settings" in the left-side menu, then click "General".

  1. Check the name entered for the application. This name will be displayed on your messenger bot.

  2. Add a link to your privacy policy.

  3. Add an icon to your application respecting the constraints given by Meta.

  4. Select the “Bot messenger for companies” app category.

  5. Click “Save Changes”.

You can now configure your application to be available on one of the following channels:

To add your application to a channel, you need to add one or more products to it.

Messenger
Instagram
WhatsApp
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Meta for developers