Waiting queues

To keep users waiting if all connected operators are at their maximum capacity (handling simultaneous conversations), it is possible to set up a waiting queue system.

When the user requests access to the livechat, they will be placed in the waiting queue if the operator is unavailable due to ongoing conversations.

A message will inform the user that they are in the waiting queue. They will then have the option to leave the waiting queue and continue chatting with your bot if they wish.

When the advisor finishes their current conversation, the new conversation in the waiting queue will appear on their desk, and they will be able to take it on.