Themes

The knowledge base can be organized by theme. This categorization also allows for the establishment of statistics on the most frequently addressed/utilized themes.

For each theme, the usage volume and distribution percentage are indicated. It is also possible to obtain details for each knowledge entry that comprises the themes. All data can be exported in Excel format.

Tags are organized in a tree structure.The following chart allows you to observe the distribution discussed in conversations. Hovering over each section displays the corresponding percentage.

The themes are organized in a hierarchical structure. You can click on "Export to Excel" to obtain analytical data about the chart, which is also displayed just below.