Overview of interfaces

Mark the escalation to Livechat on the chatbox from the Channels menu.

It is possible to discern within the chatbox whether the user is conversing with a human operator or your bot.

To enable this functionality, simply navigate to the "Channels" section, then access the "Display options for dialog bubbles" interface of your bot, and activate the "Livechat" option.

From this option, you can also modify the displayed avatar.

Once this functionality is implemented, during the user's transition to Livechat, they will see a distinct avatar appear for each operator response, different from that of the bot.

Leave the Livechat from the chatbox

• When a user is engaged in a livechat conversation and wants to end it, they simply need to click the "Leave Livechat" button at the top of the chatbox.

• A message will then be displayed, informing the user that they have left the Livechat conversation.

• If, during a livechat conversation, the user decides to close the chatbox by clicking the cross, a pop-up window will appear to inform them that the livechat conversation will end.