# Overview of interfaces

## Mark the escalation to Livechat on the chatbox from the Channels menu.

It is possible to discern within the chatbox whether the user is conversing with a human operator or your bot. 

To enable this functionality, simply navigate to the "**Channels**" section, then access the "**Display options for dialog bubbles**" interface of your bot, and activate the "**Livechat**" option. 

From this option, **you can also modify the displayed avatar**.

<figure><img src="/files/HXWRZFFUuHKun9ABvFiR" alt=""><figcaption></figcaption></figure>

Once this functionality is implemented, during the user's transition to Livechat, they will see a distinct avatar appear for each operator response, different from that of the bot.

<figure><img src="/files/BvgpSDJJOCfQlslggWng" alt=""><figcaption></figcaption></figure>

## **Leave the Livechat from the chatbox**

* When a user is engaged in a livechat conversation and wants to end it, they simply need to click the **"Leave Livechat"** button at the top of the chatbox.

<figure><img src="/files/MFnxkdJNZubyljOYNljr" alt="" width="384"><figcaption></figcaption></figure>

* A **message** will then be displayed, informing the user that they have **left the Livechat conversation**.

<figure><img src="/files/BTxJoeCcVYSpWsOtQenR" alt="" width="384"><figcaption></figcaption></figure>

* If, during a livechat conversation, the user decides to close the chatbox by clicking the cross, a **pop-up window** will appear to inform them that the livechat conversation will end.

<figure><img src="/files/0rbLdI7Vhpo9y632ZY0Z" alt="" width="385"><figcaption></figcaption></figure>


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