Clicked links

This section allows you to know if the redirections or links proposed in the answers of the bot were chosen or clicked by the user.

These are classified according to the type of contact provided in the answer if applicable. Those whose reply has no saved contact are found in "None".

• Suggested: number of times the answer given by the bot suggests clicking on a link;

• Clicked: number of times the user clicked on the link;

• Ratio: this is the clicked to suggested ratio, measuring how willing users are to click on a suggested link.

When you click on the small + on the left of the link, the list of questions in which it is used is displayed. If you click on the question, the matching knowledge appears in a new tab.