Clicked links

The statistics menu allows you to determine if the redirects or links suggested in the bot's responses have been clicked by the user. For this statistic, it indicates the number of times a bot response suggested clicking on a link and the number of times this link was clicked. The click-to-suggest ratio measures the user's willingness to click on a suggested link.

These are classified based on the type of contact provided in the response, if any. Those responses without any registered contact are categorized under "None".

• Suggested: number of times the answer given by the bot suggests clicking on a link;

• Clicked: number of times the user clicked on the link;

• Ratio: this is the clicked to suggested ratio, measuring how willing users are to click on a suggested link.

When you click the arrow for the first time, the detailed list of links is displayed.

When you click the arrow a second time, the list of knowledge entries where the link is used is displayed. If you click on a knowledge entry, it opens in a new tab.

You can export this list by clicking on "Export to Excel".