> For the complete documentation index, see [llms.txt](https://docs-en.dydu.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-en.dydu.ai/livechat/enable-livechat.md).

# Enable livechat

## From chatbot to human operator

Dydu offers a livechat solution where the chatbot can switch to a human operator. When creating your bot, Livechat mode is not enabled. You can activate it by following the steps below.

{% hint style="warning" %}
Activation of livechat mode is subject to additional billing. If you want to activate this option, please contact your dydu contact
{% endhint %}

<figure><img src="https://264031769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPMvi3Izk7dvjl9HitZpp%2Fuploads%2FKpYhNhQN6LOygV0ZS0pB%2Fimage.png?alt=media&amp;token=20f9be7e-8342-453c-85cd-2bed9ca152e5" alt=""><figcaption></figcaption></figure>

Add Livechat to the sidebar :

a. Go to Preferences > bot > general

b. Select the livechat escalation type

C. Scroll down and select "Update"

Now you can see "Livechat" on your sidebar.

<figure><img src="https://264031769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPMvi3Izk7dvjl9HitZpp%2Fuploads%2FxvzzLyPqqYbCf8A36aMM%2Fimage.png?alt=media&amp;token=e222a936-6833-406c-ae67-b75239e45127" alt=""><figcaption></figcaption></figure>