Enable livechat

From chatbot to human operator

Dydu offers a livechat solution where the chatbot can switch to a human operator. When creating your bot, Livechat mode is not enabled. You can activate it by following the steps below.

Activation of livechat mode is subject to additional billing. If you want to activate this option, please contact your dydu contact

Add Livechat to the sidebar :

a. Go to Preferences > bot > general

b. Select the livechat escalation type

C. Scroll down and select "Update"

Now you can see "Livechat" on your sidebar.