> For the complete documentation index, see [llms.txt](https://docs-en.dydu.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-en.dydu.ai/analytics/livechat/dialogs.md).

# Dialogs

* **Volume:** this refers to the total number of conversations that have been assigned;
* **Duration:** average duration of a dialog;
* **Picked up chats:** this refers to the number of conversations that have been assigned AND accepted by the operator.
* **Successful opportunities :** number of times it was determined that a Livechat connection should be established and conversations were directly assigned to an operator without going through the waiting queue.

All these data are represented by graphs to visualize the evolution.

<figure><img src="https://264031769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPMvi3Izk7dvjl9HitZpp%2Fuploads%2FjO0e5b9id2yMUigVLerU%2Fimage.png?alt=media&amp;token=70280fe0-9917-4f8e-90ae-9574dbdb5d2d" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The opportunity statistics work with external live chats.
{% endhint %}