# Dialogs

* **Volume:** this refers to the total number of conversations that have been assigned;
* **Duration:** average duration of a dialog;
* **Picked up chats:** this refers to the number of conversations that have been assigned AND accepted by the operator.
* **Successful opportunities :** number of times it was determined that a Livechat connection should be established and conversations were directly assigned to an operator without going through the waiting queue.

All these data are represented by graphs to visualize the evolution.

<figure><img src="/files/xPiMNCSPivSS3cJMzw87" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The opportunity statistics work with external live chats.
{% endhint %}


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