Tags management

Tags represent the main topics addressed by your bot. These can also be separated into sub-tags. Go to Content > Knowledge.

Tags management has several interests:

  • Classifying knowledge: each knowledge item usually refers to only one subject. By classifying knowledge thanks to tags, you will be able to find knowledge items easily according to the subject they are about;

  • Knowing the subjects tackled during the dialogs: knowledge classification with tags allows the dialog engine to calculate analytics about the covered subjects;

  • Reviewing dialogs about a chosen tag: to observe users' reactions on a specific subject, you can display only dialogs that cover a subject linked to a tag on the dialogs page.

Create, rename, delete a tag

Tags are managed from the Content > Knowledge page.

  1. To add a tag, click New tag:

  1. Enter the name of your tag in the field and click Create. The newly created tag then appears on the list.

Since tags are tree-based, you can create subtags for top-level tags using the context menu to the right of the tag.

  1. Click ... on the left of a tag.

  2. Click New sub tag.

  1. Enter the name of your subtag and click Create. Your subtag is created.

Also note that this menu gives you the possibility to rename a tag, to change its color, or to export a tag branch with the associated knowledge to the excel format.

You can delete a tag if it contains no knowledge. To do so, unroll the empty tag to show the delete option.

Note: the Knowledge without tag tag can not be deleted.

Assign knowledge to tags

When you want to create a knowledge directly in a tag or subtag, use the contextual menu of this one and click on New knowledge:

You can move knowledge from one tag to another simply with a drag and drop.

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