This part of the BMS allows you to consult pre-generated reports. We find in particular statistics on:

  • the number of visitors and the number of conversations,

  • the number of interactions per conversation,

  • the qualification of these interactions and conversations, that is to say the level of understanding of the bot's questions and its ability to provide an answer,

  • user satisfaction with the response provided, the most discussed themes,

  • the most used knowledge.

  • Statistics are updated through production conversations with the bot. This means that test conversations carried out with the bot are not taken into account in the various statistical calculations. Each indicator can be displayed according to the period, language or even the consultation space. The objective being to be able to constantly analyze and control the performance of the bot.

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