dydu documentation
FrenchEnglish
  • A Single Software, various applications
  • First use guide
    • Getting started
    • Create your bot
    • Create your first knowledge
    • Create and publish your chatbot
    • Frequent use cases
    • Best practices
    • Glossary
  • Contents
    • Knowledge
      • Knowledge management
      • Tags management
      • Knowledge types
        • Answer to a question
        • Complementary answer
        • Predefined answer
        • Event-triggered knowledge
        • Slot filling
      • Answers elements
      • Accessibility for bot answers
      • Decision tree
      • Comments
      • Test the bot
      • Qualities alerts
    • Knowledge map
    • Matching groups
    • Global sentences
    • Language / Spaces
    • Context conditions
    • External Contents
    • Gallery
    • Web services
      • Web Services
      • Configuration examples (REST)
      • Configure OIDC on Keycloak for a Web Service
      • Frequently asked questions
    • Advanced
      • Server scripts
      • Predefined answer templates
      • Variables
      • Web services triggers
      • Top knowledge
    • Tools
    • Import/Export of knowledge
  • Learning
    • Dialogs
    • Suggestions
    • Misundestood sentences
  • Analytics
    • Exploitation
      • Important
      • Dialogs
      • Visitors
      • Themes
      • Knowledge
      • Qualification
      • Users feedbacks
      • Clicked links
      • Rewords
      • Performance
      • Other
    • Livechat
      • Dialogs
      • Knowledge
      • Operators
      • Satisfaction
      • Waiting queues
    • Knowledge base
      • Formulations
      • Users
      • Matches
    • Export
    • Configuration
  • Custom analytics
    • Reports
    • Alerts
    • Configuration
      • Reports
      • Exports
      • Predefined sources
      • Alerts
      • Preferences
      • Annex: List of indicators
  • Livechat
    • Enable livechat
    • Knowledge base setup
    • DYDU Livechat
      • Overview of interfaces
        • Operator Interface
        • Manager interface
      • Dydu livechat setup
        • General
        • Competencies
        • Waiting queues
          • General
            • Setting up the waiting queue
          • Competency
            • Setting up the waiting queue by competency
            • Setting up a knowledge base with the waiting queue by competency
        • Operator capactiy
        • Account parameters
    • Genesys Livechat connector
  • Integration
    • FAQ
      • Static FAQ
      • Dynamic FAQ
    • MetaBot
    • Customisation
    • Javascript actions
    • Custom event-triggered rules
    • Channels
      • Dydubox
      • Dydubox advanced
        • Css editor
          • Teaser
            • CSS Teaser Modification
          • Header
            • CSS Header Modification
          • Body
            • CSS Body Modification
        • Custom JS Editor
        • Label management
        • Possible integrations
      • Connector
        • Teams
        • META
          • Messenger
          • Instagram
          • WhatsApp
          • Compatibility of DYDU bot features with META
          • Meta application control
    • LLM - Generative AI (Artificial Intelligence)
    • Integration of a chatbox into a webview
  • Preferences
    • SAML 2
    • OpenID Connect (OIDC)
    • Users and rights
    • Bot
      • General
      • Dialogs
      • Survey
      • URLs
      • Search field
  • Other
    • How does your bot work?
    • Data protection
      • Cookie management policy
    • Console logs
    • Special keywords
    • Technical aspects
      • Hosting
      • Infrastructure
    • Security
      • General information
      • Server usage
      • Open source tools
      • User session expiration
  • Developers
    • API reference
      • Authentication
      • Dialog API
      • Dialogs Export
      • Search field
      • Import Export Bot
      • Import/Export Knowledge Base
      • Server Status API
      • Access to APIS
      • User Management in the BMS
    • Chatbox V5
      • Setup and integration
Powered by GitBook

Tous droits réservés @ 2023 dydu.

On this page

Was this helpful?

  1. Analytics
  2. Exploitation

Performance

PreviousRewordsNextOther

Last updated 10 months ago

Was this helpful?

The average processing time of the engine makes it possible to know if the users' questions take a long time to process by the dialog engine.

  • Average duration :

    • Web service: the average response time (without taking network delays into account).

    • Dialog Engine: this is the average processing time of a question by the dialog engine.

  • Max duration:

    • Web service: the maximum response time (without taking network delays into account).

    • Dialog Engine: this is the maximum processing time of the dialog engine for a question.

  • Requests with significant processing time:

    If responding to a request takes longer than 1 second, the response time is considered long (response time of the web service).