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  • A Single Software, various applications
  • First use guide
  • Contents
  • Learning
  • Analytics
  • Custom analytics
  • Livechat
    • Enable livechat
    • Knowledge base setup
    • DYDU Livechat
      • Overview of interfaces
      • Dydu livechat setup
        • General configuration
        • Competencies
        • Waiting queues
          • General
          • Competency
            • Setting up the waiting queue by competency
            • Setting up a knowledge base with the waiting queue by competency
        • Operator capactiy
        • Account parameters
    • Genesys Livechat connector
    • Zendesk Livechat connector
    • List of possible interactions
  • Integration
  • Preferences
  • Other
  • Developers
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  1. Livechat
  2. DYDU Livechat
  3. Dydu livechat setup
  4. Waiting queues

Competency

Setting up the waiting queue by competencySetting up a knowledge base with the waiting queue by competency
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