Dydu documentation
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Dydu documentation
  • A Single Software, various applications
  • First use guide
  • Contents
  • Learning
  • Analytics
  • Custom analytics
  • Livechat
    • Enable livechat
    • Knowledge base setup
    • DYDU Livechat
      • Overview of interfaces
      • Dydu livechat setup
        • General settings
        • Competencies
        • Waiting queues
          • General
          • Competency
            • Setting up the waiting queue by competency
            • Setting up a knowledge base with the waiting queue by competency
        • Operator capactiy
        • Account parameters
    • Genesys Livechat connector
    • Zendesk Livechat connector
    • Kiamo Livechat connector
    • Salesforce Livechat connector
    • List of possible interactions
  • Integration
  • Preferences
  • Other
  • Developers
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For the complete documentation index, see llms.txt. This page is also available as Markdown.
  1. Livechat
  2. DYDU Livechat
  3. Dydu livechat setup
  4. Waiting queues

Competency

Setting up the waiting queue by competencySetting up a knowledge base with the waiting queue by competency
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