Model import

Creating a conversational bot from scratch can require several weeks of work. By choosing to start from a model, you can reduce this timeframe to just a few hours or days.

The available models already include a selection of frequently asked questions as well as default answers. Once the model is imported, you are completely free to customize your bot: edit the existing answers and expand the knowledge base as needed.

For employees

Human Resources

This model is specially designed to address the main questions employees may have about human resources. It includes 327 pieces of knowledge covering the most common requests, such as remaining leave balances or the procedure for reporting sick leave. With this model, you have a comprehensive base to automate the processing of the most frequent HR requests and simplify the daily lives of your employees.

IT

This model is dedicated to IT support for employees and covers the most frequent requests. It contains 216 pieces of knowledge to efficiently answer common questions, such as adding formulas in Excel, connecting to Chrome, or accessing Windows settings. This model helps quickly resolve incidents and supports employees in their daily use of IT tools.

For customers/users

City Hall

This model brings together the knowledge needed to answer recurring requests related to citizen relationship management at city hall. It includes 246 pieces of knowledge to provide quick and accurate answers on topics such as enrolling a child in school, requesting a passport, or obtaining a civil status document. This model thus facilitates the efficient handling of the main administrative procedures for citizens.

E-commerce

This model brings together the essential knowledge to answer the most frequent requests on an e-commerce site. It offers 213 pieces of knowledge to provide clear answers about, for example, order tracking, product return procedures, or accepted payment methods. This model helps improve the customer experience by making it easier to handle the main online sales questions.

APIs

Connecting to external content

This feature allows you to create a connector with the Dydu RAG to generate answers from external content when the bot does not understand the user's request. With this connection, the bot can query additional information sources to provide a relevant answer, even in case of misunderstanding or a question outside the scope of its knowledge base.

Mailjet

This module allows you to send emails via the Mailjet platform. For more information, see: https://www.mailjet.com/

SMS Mode

This module allows you to send SMS with the SMS Mode platform. For more information, see: https://www.smsmode.com/

Twilio

This module allows you to send SMS via the Twilio platform. For more information, see: https://www.twilio.com/

ServiceNow

This module allows you to import APIs from the ServiceNow platform. For more information, see: https://www.servicenow.com/docs/bundle/xanadu-api-reference

Jira

This module allows you to import APIs from the Jira platform. For more information, see: https://developer.atlassian.com/

Zendesk

This module allows you to import APIs from the Zendesk platform. For more information, see: https://developer.zendesk.com/api-reference

Salesforce

This module allows you to import APIs from the Salesforce platform. For more information, see: https://developer.salesforce.com/

Other

Social interactions

This module allows you to import a micro social base to enrich the bot with knowledge and answers related to social interactions. Thanks to this feature, you can easily integrate examples of conversations or language elements suited to typical exchanges between users.

Callbot

This module allows you to import the minimum configuration required for a callbot to operate. You can thus quickly deploy a working callbot by integrating the essential parameters from the start.