Preferences

Dimensions

A dimension is used in custom statistical reports to filter data based on a specific criterion.

For example, you can use the "consultation area" dimension to filter conversation data from a specific consultation area of your bot. Another example is "Livechat skill," which allows you to filter data belonging to a skill area of your Livechat operators.

The BMS provides several default dimensions that can be directly used when creating your custom statistical reports, but you can also create custom dimensions.

Please note that custom dimensions must be variables derived from your conversations. You can find them in Learning > Conversations.

How to create a custom dimension?

1. To create a custom dimension, go to Custom Statistics > Configuration > Preferences, and click on "Add a dimension". Then select "External variable".

2. In the "Optional configuration" field, enter the variable you want to use as the dimension. For example, use the variable "name" that we saw above.

3. Save it by clicking on the "checkmark" icon.

Your new dimension can now be immediately used in your custom reports (Customization > Custom Reports > Customization > Dimensions). It can be used either as an internal loop or as a restriction. Please note that custom dimensions only apply to statistics collected after the dimension was created, not before.

Example (1) Dimension used as an internal loop :

Example (2) Dimension used as a restriction :

Calculation period

This section allows you to determine the time period during which your statistics will be calculated.

Reset

By clicking on "Recalculate Statistics," all statistics of your chatbot will be erased and recalculated.

Transfer the statistics to the URL endpoint

This feature allows you to generate automatic statistics on all dialogue data associated with your chatbot. In this section, you can configure automatic exports of dialogue data in XML format.

For a configured chatbot, the system retrieves all completed dialogue data every minute and sends it all in a POST request to the listening URL (see schema below).

Concretely, please enter the URL endpoint where you want to export the conversation data for your chatbot into the field labeled "The calculated statistics will be periodically sent to this URL," and then click on "Save." A POST request will be sent for each recorded dialogue, allowing you to automatically obtain the data without needing to perform new exports.

Note: You can press the "Test" button below the field to conduct a test and verify that the export functionality is working correctly.