Dialogs

Dialogs analytics

The Dialogs section lets you track how users' dialogs with the bot are changing.

Volume

This graph allows you to evaluate the dialog evolution of your bot:

• The blue curve ("conversations") shows the evolution of the conversation volume of your bot at a given period.

• The gray curve ("previous period") shows in parallel the evolution of the conversation volume of your bot during the previous period.

You can edit the period at any time thanks to the menu on the left: Period selection.

Note: we do not recommend comparing the gray curve of period N with the blue curve of period N-1. Even if they are ultimately based on the same data, the 2 curves will not always have the same form since the reference dates are not the same.

Distribution

The distribution allows you to see the distribution of dialogs by:

• Consultation space;

• Browser;

• Operating system.

Clicking on each item displays the graph representing evolution.

• Space distribution: this block allows you to get the analytics on the distribution of dialogs according to the consultation spaces used.

• Browser distribution: this block allows you to get the analytics on the distribution of dialogs according to browsers used.

• Operating system distribution: this block allows you to get the analytics on the distribution of dialogs according to the operating systems used.