Visitors
Last updated
Was this helpful?
Last updated
Was this helpful?
This page provides statistics about visitors. The bot manager can thus know:
The number of visitors
How many of these visitors had a conversation with the bot
How many of these visitors had already interacted with the bot before
Each time a page with the chatbot is visited, the system checks whether the visitor has already accessed this page before (this verification is usually based on a cookie). If not, the visitor is considered new.
A visitor is counted when they access the chatbox. When the chatbox is opened, a series of requests is sent to the server to retrieve information such as the context, top knowledge, welcome message, etc., as well as to log the visit. However, these requests are only triggered if the chatbox is fully loaded and opened by the user.
Without GDPR disclaimer and/or onboarding enabled: A simple chatbox load (if it is open) is enough to count a visit.
With GDPR disclaimer and/or onboarding enabled: The user must complete these steps before the visit is recorded. A simple chatbox load is not sufficient in this case.
The visit information is stored for one day in the user's local storage. If the same user returns the next day, a new visit is added (the count increments when the conversation is opened).
This metric indicates how many times a page visitor has engaged in a conversation with the bot.
This statistic is only incremented if the visitor interacts with the bot.
It is recorded when the conversation ends and is counted for each conversation, regardless of whether it occurs on the same day or not.
Using a cookie, it is possible to recognize visitors who have previously interacted with the bot.
Among the "Visitors with Conversation", this statistic distinguishes two categories:
Unique users: Those who engage in a conversation for the first time on a given day.
Returning users: Those who start a new conversation within the same day.
When the cookie disclaimer is activated:
The recording of the visitor statistics will only be triggered after the disclaimer has been validated.
As long as the user has not validated the cookies, no recording request will be made.
When the cookie disclaimer is deactivated:
The recording of the visitor statistics is automatically triggered as soon as the page is opened, even if the chatbox is closed.
An additional option, restrictedOnChatboxAccessInsteadOfSiteAccess, can be activated to further modify the behavior of the visitor statistics recording. This option can be configured in the Channels menu, under the Debug section.
If restrictedOnChatboxAccessInsteadOfSiteAccess is enabled (true), then the recording will only happen after the chatbox is opened. If the user does not click on the teaser, nothing will be recorded.
More specifically, the recording of the visitor statistics is triggered after the GDPR validation (or after the disclaimer acceptance if no GDPR is involved).
Cookie Disclaimer State
restrictedOnChatboxAccessInsteadOfSiteAccess Enabled
Welcomecall Trigger Moment
Deactivated
false
On page load
Deactivated
true
When the chatbox is opened
After GDPR validation (if enabled)
Activated
false
After disclaimer validation
Activated
true
After disclaimer acceptance
After GDPR validation (if enabled)
This management ensures precise control over the triggering of visitor statistics recording based on compliance and user experience needs.
