dydu documentation

A Single Software, various applications
First use guide
Contents
Learning
Analytics
Custom analytics
Livechat
Integration
Preferences
Other
Developers
- API reference
  Authentication
  Dialog API
  Dialogs Export
  Search field
  Import Export Bot
  Import/Export Knowledge Base
  Server Status API
  Access to APIS
  User Management in the BMS
- Chatbox V5
  Setup and integration

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Analytics

Livechat

Satisfaction

PreviousOperators NextWaiting queues

Last updated 5 months ago

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At the end of a livechat conversation, it is possible to trigger a satisfaction survey for end users as well as a satisfaction survey for the operators.

Thus, from the livechat statistics, the bot manager can obtain the results following the completion of these surveys. Operator satisfaction can be displayed by each operator individually.