> For the complete documentation index, see [llms.txt](https://docs-en.dydu.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-en.dydu.ai/analytics/livechat/waiting-queues.md).

# Waiting queues

If you have implemented a queue for the Livechat, this page allows you to know:

* The average waiting time in this queue;
* Occupancy rate;
* The number of users who left the queue (you can also obtain this data by competency).

All this data can be obtained by skill and represented through graphs to visualize the evolution.

<figure><img src="/files/PMNxAQpnI5Z2UIuRDncs" alt=""><figcaption></figcaption></figure>


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