# Waiting queues

If you have implemented a queue for the Livechat, this page allows you to know:

* The average waiting time in this queue;
* Occupancy rate;
* The number of users who left the queue (you can also obtain this data by competency).

All this data can be obtained by skill and represented through graphs to visualize the evolution.

<figure><img src="/files/PMNxAQpnI5Z2UIuRDncs" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs-en.dydu.ai/analytics/livechat/waiting-queues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.