Compatibility of DYDU bot features with META

The following tables show the supported and unsupported features for a dydu bot in Messenger, Instagram and WhatsApp.

• Supported = The feature is available on a dydu bot in Messenger, Instagram and WhatsApp.

• Unsupported = The feature is not available on these channels.

Formatting the response

Feature	Messenger	Instagram	WhatsApp	Comments
"Heading" tag	Unsupported	Unsupported	Unsupported
Bold	Supported	Unsupported	Supported
Italic	Supported	Unsupported	Supported
Underline	Unsupported	Unsupported	Unsupported
Text color	Unsupported	Unsupported	Unsupported
Text background color	Unsupported	Unsupported	Unsupported
Text alignment	Unsupported	Unsupported	Unsupported
Indentation	Unsupported	Unsupported	Unsupported
Ordered list	Supported	Supported	Supported
Non ordered list	Supported	Supported	Supported
Link to an external URL	Supported	Supported	Supported	The link cannot be reworded on Instagram and Messenger.
Link to knowledge (reword)	Supported	Supported	Supported	WhatsApp: 3 maximum rewords accepted
Display a table	Unsupported	Unsupported	Unsupported
Split bubble	Supported	Supported	Supported
Images / File from the gallery	Supported	Supported	Supported
Smiley	Supported	Supported	Supported
Display a side panel	Unsupported	Unsupported	Unsupported

Features available for response

Feature	Messenger	Instagram	WhatsApp
Step actions	Supported	Supported	Unsupported
Alternative answers	Supported	Supported	Supported
Use a variable in an answer	Supported	Supported	Supported
Automatically redirected to an external URL	Unsupported	Unsupported	Unsupported
Automatically redirected to a knowledge	Supported	Supported	Supported
Display a template	Unsupported	Unsupported	Unsupported
Use a GUI action	Unsupported	Unsupported	Unsupported
Make an automatic switch of consultation space	Supported	Supported	Supported
Automatic language switch	Supported	Supported	Supported
Modify the value of a variable before action	Supported	Supported	Supported
Modify the value of a variable after action	Supported	Supported	Supported
Requesting user satisfaction	Unsupported	Unsupported	Unsupported

General sentences

Feature	Messenger	Instagram	WhatsApp
Response to misunderstood sentences	Supported	Supported	Supported
Too many misunderstood sentences	Supported	Supported	Supported
Answer to long sentences	Supported	Supported	Supported
Answer to empty sentences	Supported	Supported	Supported
Click on the links	Unsupported	Unsupported	Unsupported
Links open in new windows	Unsupported	Unsupported	Unsupported
Response to unpublished knowledge	Supported	Supported	Supported
Default response when action is empty	Supported	Supported	Supported
The answer is available in the default language	Unsupported	Unsupported	Unsupported
The answer is not defined for this consultation space	Supported	Supported	Supported
The answer is available from another consultation space	Unsupported	Unsupported	Unsupported
Refocusing sentence	Supported	Supported	Supported
Internal error response	Supported	Supported	Supported
Introduction of rewording	Supported	Supported	Supported
General suggestion for reformulations	Supported	Supported	Supported

Knowledge types

Feature	Messenger	Instagram	WhatsApp
Simple knowledge	Supported	Supported	Supported
Decision tree	Supported	Supported	Supported
Complementary answer	Supported	Supported	Supported
Internaut activity	Unsupported	Unsupported	Unsupported
Slot filling	Supported	Supported	Supported

Other

Feature	Messenger	Instagram	WhatsApp
Capture user intent	Supported	Supported	Supported
Use a context condition	Supported	Supported	Supported
Metabot	Supported	Supported	Supported
Using a WS	Supported	Supported	Supported
SAML	Supported	Supported	Supported
OIDC	Supported	Supported	Supported

Features specific to the dydu chatbox

Feature	Messenger	Instagram	WhatsApp
Welcome sentence	Unsupported	Unsupported	Unsupported
Information banner	Unsupported	Unsupported	Unsupported
Top knowledge	Unsupported	Unsupported	Unsupported
Autosuggestion	Unsupported	Unsupported	Unsupported
Livechat escalation	Supported	Supported	Supported
Disclaimer GDPR	Unsupported	Unsupported	Unsupported
Onboarding	Unsupported	Unsupported	Unsupported
GDPR recovery request	Supported	Supported	Supported
GDPR deletion request	Supported	Supported	Supported
Allow the end-user to change the language	Unsupported	Unsupported	Unsupported
Allow the end user to change the consultation space	Unsupported	Unsupported	Unsupported