Compatibility of DYDU bot features with META
The following tables show the supported and unsupported features for a dydu bot in Messenger, Instagram and WhatsApp.
Supported = The feature is available on a dydu bot in Messenger, Instagram and WhatsApp.
Unsupported = The feature is not available on these channels.
Formatting the response
"Heading" tag
Unsupported
Unsupported
Unsupported
Bold
Supported
Unsupported
Supported
Italic
Supported
Unsupported
Supported
Underline
Unsupported
Unsupported
Unsupported
Text color
Unsupported
Unsupported
Unsupported
Text background color
Unsupported
Unsupported
Unsupported
Text alignment
Unsupported
Unsupported
Unsupported
Indentation
Unsupported
Unsupported
Unsupported
Ordered list
Supported
Supported
Supported
Non ordered list
Supported
Supported
Supported
Link to an external URL
Supported
Supported
Supported
The link cannot be reworded on Instagram and Messenger.
Link to knowledge (reword)
Supported
Supported
Supported
WhatsApp: 3 maximum rewords accepted
Display a table
Unsupported
Unsupported
Unsupported
Split bubble
Supported
Supported
Supported
Images / File from the gallery
Supported
Supported
Supported
Smiley
Supported
Supported
Supported
Display a side panel
Unsupported
Unsupported
Unsupported
Features available for response
Step actions
Supported
Supported
Unsupported
Alternative answers
Supported
Supported
Supported
Use a variable in an answer
Supported
Supported
Supported
Automatically redirected to an external URL
Unsupported
Unsupported
Unsupported
Automatically redirected to a knowledge
Supported
Supported
Supported
Display a template
Unsupported
Unsupported
Unsupported
Use a GUI action
Unsupported
Unsupported
Unsupported
Make an automatic switch of consultation space
Supported
Supported
Supported
Automatic language switch
Supported
Supported
Supported
Modify the value of a variable before action
Supported
Supported
Supported
Modify the value of a variable after action
Supported
Supported
Supported
Requesting user satisfaction
Unsupported
Unsupported
Unsupported
General sentences
Response to misunderstood sentences
Supported
Supported
Supported
Too many misunderstood sentences
Supported
Supported
Supported
Answer to long sentences
Supported
Supported
Supported
Answer to empty sentences
Supported
Supported
Supported
Click on the links
Unsupported
Unsupported
Unsupported
Links open in new windows
Unsupported
Unsupported
Unsupported
Response to unpublished knowledge
Supported
Supported
Supported
Default response when action is empty
Supported
Supported
Supported
The answer is available in the default language
Unsupported
Unsupported
Unsupported
The answer is not defined for this consultation space
Supported
Supported
Supported
The answer is available from another consultation space
Unsupported
Unsupported
Unsupported
Refocusing sentence
Supported
Supported
Supported
Internal error response
Supported
Supported
Supported
Introduction of rewording
Supported
Supported
Supported
General suggestion for reformulations
Supported
Supported
Supported
Knowledge types
Simple knowledge
Supported
Supported
Supported
Decision tree
Supported
Supported
Supported
Complementary answer
Supported
Supported
Supported
Internaut activity
Unsupported
Unsupported
Unsupported
Slot filling
Supported
Supported
Supported
Other
Capture user intent
Supported
Supported
Supported
Use a context condition
Supported
Supported
Supported
Metabot
Supported
Supported
Supported
Using a WS
Supported
Supported
Supported
SAML
Supported
Supported
Supported
OIDC
Supported
Supported
Supported
Features specific to the dydu chatbox
Welcome sentence
Unsupported
Unsupported
Unsupported
Information banner
Unsupported
Unsupported
Unsupported
Top knowledge
Unsupported
Unsupported
Unsupported
Autosuggestion
Unsupported
Unsupported
Unsupported
Livechat escalation
Supported
Supported
Supported
Disclaimer GDPR
Unsupported
Unsupported
Unsupported
Onboarding
Unsupported
Unsupported
Unsupported
GDPR recovery request
Supported
Supported
Supported
GDPR deletion request
Supported
Supported
Supported
Allow the end-user to change the language
Unsupported
Unsupported
Unsupported
Allow the end user to change the consultation space
Unsupported
Unsupported
Unsupported
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