> For the complete documentation index, see [llms.txt](https://docs-en.dydu.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-en.dydu.ai/integration/channels/connector/meta/compatibility-of-dydu-bot-features-with-meta.md). # Compatibility of DYDU bot features with META The following tables show the supported and unsupported features for a dydu bot in Messenger, Instagram and WhatsApp. * Supported = The feature is available on a dydu bot in Messenger, Instagram and WhatsApp. * Unsupported = The feature is not available on these channels. **Formatting the response**
FeatureMessengerInstagramWhatsAppComments
"Heading" tagUnsupportedUnsupportedUnsupported
BoldSupportedUnsupportedSupported
ItalicSupportedUnsupportedSupported
UnderlineUnsupportedUnsupportedUnsupported
Text colorUnsupportedUnsupportedUnsupported
Text background colorUnsupportedUnsupportedUnsupported
Text alignmentUnsupportedUnsupportedUnsupported
IndentationUnsupportedUnsupportedUnsupported
Ordered listSupportedSupportedSupported
Non ordered listSupportedSupportedSupported
Link to an external URLSupportedSupportedSupportedThe link cannot be reworded on Instagram and Messenger.
Link to knowledge (reword)SupportedSupportedSupportedWhatsApp: 3 maximum rewords accepted
Display a tableUnsupportedUnsupportedUnsupported
Split bubbleSupportedSupportedSupported
Images / File from the gallerySupportedSupportedSupported
SmileySupportedSupportedSupported
Display a side panelUnsupportedUnsupportedUnsupported
**Features available for response**
FeatureMessengerInstagramWhatsApp
Step actionsSupportedSupportedUnsupported
Alternative answersSupportedSupportedSupported
Use a variable in an answerSupportedSupportedSupported
Automatically redirected to an external URLUnsupportedUnsupportedUnsupported
Automatically redirected to a knowledgeSupportedSupportedSupported
Display a templateUnsupportedUnsupportedUnsupported
Use a GUI actionUnsupportedUnsupportedUnsupported
Make an automatic switch of consultation spaceSupportedSupportedSupported
Automatic language switchSupportedSupportedSupported
Modify the value of a variable before actionSupportedSupportedSupported
Modify the value of a variable after actionSupportedSupportedSupported
Requesting user satisfactionUnsupportedUnsupportedUnsupported
**General sentences**
FeatureMessengerInstagramWhatsApp
Response to misunderstood sentencesSupportedSupportedSupported
Too many misunderstood sentencesSupportedSupportedSupported
Answer to long sentencesSupportedSupportedSupported
Answer to empty sentencesSupportedSupportedSupported
Click on the linksUnsupportedUnsupportedUnsupported
Links open in new windowsUnsupportedUnsupportedUnsupported
Response to unpublished knowledgeSupportedSupportedSupported
Default response when action is emptySupportedSupportedSupported
The answer is available in the default languageUnsupportedUnsupportedUnsupported
The answer is not defined for this consultation spaceSupportedSupportedSupported
The answer is available from another consultation spaceUnsupportedUnsupportedUnsupported
Refocusing sentenceSupportedSupportedSupported
Internal error responseSupportedSupportedSupported
Introduction of rewordingSupportedSupportedSupported
General suggestion for reformulationsSupportedSupportedSupported
**Knowledge types**
FeatureMessengerInstagramWhatsApp
Simple knowledgeSupportedSupportedSupported
Decision treeSupportedSupportedSupported
Complementary answerSupportedSupportedSupported
Internaut activityUnsupportedUnsupportedUnsupported
Slot fillingSupportedSupportedSupported
**Other**
FeatureMessengerInstagramWhatsApp
Capture user intentSupportedSupportedSupported
Use a context conditionSupportedSupportedSupported
MetabotSupportedSupportedSupported
Using a WSSupportedSupportedSupported
SAMLSupportedSupportedSupported
OIDCSupportedSupportedSupported
**Features specific to the dydu chatbox**
FeatureMessengerInstagramWhatsApp
Welcome sentenceUnsupportedUnsupportedUnsupported
Information bannerUnsupportedUnsupportedUnsupported
Top knowledgeUnsupportedUnsupportedUnsupported
AutosuggestionUnsupportedUnsupportedUnsupported
Livechat escalationSupportedSupportedSupported
Disclaimer GDPRUnsupportedUnsupportedUnsupported
OnboardingUnsupportedUnsupportedUnsupported
GDPR recovery requestSupportedSupportedSupported
GDPR deletion requestSupportedSupportedSupported
Allow the end-user to change the languageUnsupportedUnsupportedUnsupported
Allow the end user to change the consultation spaceUnsupportedUnsupportedUnsupported