Urls

This feature allows you to massively edit the URLs used in your knowledge base. Two types of URLs can be replaced using this feature:

• URLs inserted as hyperlinks in the text of your answers

• URLs used as redirections via the "redirections" option field in the answers

As a result, URLs used directly in an answer (neither as a hyperlink nor as a redirection option) cannot be replaced in bulk with this feature.

Steps to follow

1. Click on Export and an Excel file will be downloaded to your computer.

2. Several columns are listed in the file, including:

• urlType: this column indicates the type of URL used per answer: ACTION_TEXT if the URL is inserted as a hyperlink; REDIRECT_URL if it is used as a redirection.

• urlOld: this column shows the URLs currently used in your knowledge base.

• urlNew (column to fill in): in this column, enter the new URLs you want to use in your knowledge base. If some URLs do not need to be replaced, leave those cells empty; these URLs will remain unchanged after import. Note: Your URL must always start with the https prefix.

1. Fill in the urlNew column with your target URLs. Save your Excel file and click on Choose file then Import.

2. Once finished, you will be notified by the automatic download of an XML file to your computer confirming the type of changes made to your knowledge base.

Keep in mind:

• Deleting rows from the Excel file will not affect the import or your knowledge base.

• However, deleting columns from the file will make the URL bulk-edit feature ineffective. You will not be notified of any errors during import, but the URLs will remain unchanged.