# Special keywords

The keywords detailed below allow advanced use of the dialog box.

* *#newdialog#:* this keyword helps to avoid waiting 10 minutes when a dialog is started before it is considered complete and therefore visible on the platform. By entering this keyword in the chatbox, the current conversation is closed and cleared, then a new discussion is started.
* *#feedback#:* this keyword allows to see the satisfaction box at any time, including an answer to a social knowledge. If satisfaction had already been shared in the current question, it will be overwritten.
* *#comment#*: this keyword allows to display the feedback box at anytime **directly at the comment step**, including in the answer to social knowledge. If a comment had already been given on the current issue, it will be overwritten by the new comment.
* *#hostname#:* this keyword is used to display the host name of the machine process the request.
* *#chatboxinfos#:* this keyword shows the creation date of the dialog box and the host URL of the *chatbox.js* file.
* *#livechatconnection#:* this keyword allows you to manually connect to Livechat if it is supported by the bot and an operator is available.
* *#contextvariables#:* this keyword shows all variables that have been registered via the registerContext API.