> For the complete documentation index, see [llms.txt](https://docs-en.dydu.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup.md).

# Dydu livechat setup

You can access Livechat parameters from the menu : **Preferences > Livechat parameters.**

<figure><img src="/files/LKiJVMnQx82qR324youJ" alt=""><figcaption></figcaption></figure>

Here, the settings are split into 5 categories :

* General
* Competencies
* Waiting queues
* Operator capacity
* Account parameters