> For the complete documentation index, see [llms.txt](https://docs-en.dydu.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup.md).

# Dydu livechat setup

You can access Livechat parameters from the menu : **Preferences > Livechat parameters.**

<figure><img src="https://264031769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPMvi3Izk7dvjl9HitZpp%2Fuploads%2FwU5AUIxdShHFEtV1JcVh%2Fspaces_gMQl4578l4DzuAEhrEii_uploads_6rn5eIb6JDkseg5sFVx2_image.webp?alt=media&amp;token=e52ccc93-1675-49fb-af6c-b425e585b9f8" alt=""><figcaption></figcaption></figure>

Here, the settings are split into 5 categories :

* General
* Competencies
* Waiting queues
* Operator capacity
* Account parameters