Predefined sources
A predefined source corresponds to the type of data that your alert should track.
Create a predefined source
Click on the + button to add a new source.
Fill in the following fields :
Nom (optional): If left blank, it will be automatically filled with the name of the indicator you choose.
Unit (optional)
Max items (optional): Sets the maximum number of items (from 3 to infinity) to be displayed in your report.
Indicator (mandatory): Select from the dropdown the type of data you wish to track.
Inner loop (optional): Allows you to categorize the data source (indicator) into different categories such as language, consultation space, or Livechat operator skills.
Restriction (optional): Allows you to restrict the data source based on a predefined dimension.
Note: An indicator can use only one loop but can have multiple restrictions.
Once completed, your predefined source is automatically saved and can now be used to create your alert.
Delete a predefined source
You cannot delete a source that is being used in an alert.
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