# Predefined sources

## Create a predefined source

1. Click on the <mark style="background-color:purple;">+</mark> button to add a new source.

<figure><img src="https://264031769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPMvi3Izk7dvjl9HitZpp%2Fuploads%2F1crv1JW3BcK5MR4RNOE0%2Fimage.png?alt=media&#x26;token=0765046b-94d7-41d1-bd0f-c6f74cf678f0" alt=""><figcaption></figcaption></figure>

2. Fill in the following fields :

* **Nom (optional)**: If left blank, it will be automatically filled with the name of the indicator you choose.
* **Unit (optional)**
* **Max items (optional)**: Sets the maximum number of items (from 3 to infinity) to be displayed in your report.
* **Indicator (mandatory)**: Select from the dropdown the type of data you wish to track.
* **Inner loop (optional)**: Allows you to categorize the data source (indicator) into different categories such as language, consultation space, or Livechat operator skills.
* **Restriction (optional)**: Allows you to restrict the data source based on a predefined dimension.

> Note: An indicator can use only **one** **loop** but can have **multiple restrictions**.

<figure><img src="https://264031769-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPMvi3Izk7dvjl9HitZpp%2Fuploads%2FEYT651zjeIYK9fy4Jcjy%2Fimage.png?alt=media&#x26;token=982d80b0-e330-466a-94ac-1414ad0ba04b" alt=""><figcaption></figcaption></figure>

3. Once completed, your predefined source is automatically saved and can now be used to create your alert.

## Delete a predefined source

{% hint style="warning" %}
You cannot delete a source that is being used in an alert.
{% endhint %}