Predefined sources
A predefined source corresponds to the type of data that your alert should track.
Last updated
A predefined source corresponds to the type of data that your alert should track.
Last updated
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Click on the + button to add a new source.
Fill in the following fields :
Nom (optional): If left blank, it will be automatically filled with the name of the indicator you choose.
Unit (optional)
Max items (optional): Sets the maximum number of items (from 3 to infinity) to be displayed in your report.
Indicator (mandatory): Select from the dropdown the type of data you wish to track.
Inner loop (optional): Allows you to categorize the data source (indicator) into different categories such as language, consultation space, or Livechat operator skills.
Restriction (optional): Allows you to restrict the data source based on a predefined dimension.
Note: An indicator can use only one loop but can have multiple restrictions.
Once completed, your predefined source is automatically saved and can now be used to create your alert.
You cannot delete a source that is being used in an alert.