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WhatsApp

Make your bot available on WhatsApp

Prerequisites

To make your Dydu bot available on WhatsApp, you must have the following:

  • A Meta application created from the Meta for Developers interface.

  • The WhatsApp application installed on your phone or computer.

  • A phone number dedicated to bot testing.

Step 1: Add the necessary products for WhatsApp

To make your application work on WhatsApp, you need to add and configure the following products:

  • Facebook Login for Business

  • WhatsApp

Procedure:

  1. Click on “Add a product” in the Meta for Developers interface.

  1. Search for the “Facebook Login for Business” product and click “Set Up”.

  1. The Settings page for Facebook Login for Business will open, and a new “Facebook Login for Business” section will appear in the left-hand menu.

  1. Go back to the Products page by clicking “Add a product”.

  2. Search for “WhatsApp” and click “Set Up”.

  1. The Settings page for the WhatsApp product will open, and a new “WhatsApp” section will appear in the left-hand menu.

Your products have been successfully added! We will now proceed with their configuration.

Configure the Facebook Login product

Procedure:

  1. Click on Facebook Login for Business > Settings.

  1. Enable the option “Login with the JavaScript SDK.”

    • This option allows you to sign in to your Facebook account from the integration in Dydu’s Channels menu.

  1. Fill in the field “Allowed Domains for the JavaScript SDK” with the main URL of your Channels menu.

    • The URL can be found in the web inspector console (accessible with F12) when loading the Channels menu, and it should look like this:

https://sso.channels.dydu.ai/

Configure the WhatsApp product

Procedure:

Before adding your bot’s final phone number and generating a permanent access token, start by validating the configuration with a test number provided by Meta and a temporary access token.

To do this:

  1. Click on WhatsApp > API Setup.

  1. To add a test number, go to Step 1: “Select phone numbers.”

  1. Click on the “From” dropdown menu.

  1. Choose the test number provided by Meta (“Test Number”).

  2. Click on the “To” dropdown menu.

  1. Choose a phone number from the list. If no number is available, you can add one by clicking “Manage phone number list.”

You can now move on to the next step: create and configure a Meta integration from the Channels menu in Dydu’s BMS.

Step 2: Configure WhatsApp from the Channels menu in Dydu’s BMS

To create a Meta integration in Dydu’s BMS, follow these steps:

  • Obtain your Meta application ID and its corresponding key.

  • Obtain your bot’s phone number ID and its access token.

This information is specific to your Meta application and is available on your Meta for Developers portal.

Find your Meta application ID and key

  1. In the Meta for Developers portal, open your application, then click Settings > General in the left-hand menu.

  2. Copy and keep your application ID.

  3. Click the “View” button to display your application key — you will be asked to enter your password to view it.

  4. Copy and keep your application key safely.

Find the phone number ID and access token

  1. Click on WhatsApp > API Setup in the left-hand menu.

  2. Locate the “Access Token” section.

  3. Copy and keep this token.

  1. Go to Step 1: “Send and receive messages.”

  2. Under your phone number, you’ll find the “Phone Number ID.” Copy and keep this value securely.

WhatsApp configuration in Channels

With this information, log in to your Dydu BMS and open your bot’s Channels menu.

If you already have a Meta-type integration, go directly to Step 9.

  1. Click “Create” to create a new integration.

  2. Select the Meta platform.

  1. Give a name to this integration and click “Create.”

  2. You’ll arrive on the “Information” page, where you can select the language and the space that will be used by your bot on WhatsApp.

  1. Copy and keep the endpoint

  2. Click the “Next” button.

  3. A modal window will open — enter your Meta application ID and application secret key.

These details were previously retrieved from your Meta for Developers portal.

If you skipped that step and don’t know how to find your application ID and secret key, we explain it here!

  1. Once the information is provided, click “Save.”

  2. You’ll be redirected to the “Connection” page.

  3. On the left, you’ll see the available connections. Click “Create” next to WhatsApp to connect your Dydu bot to your WhatsApp account.

  1. A new tab will open asking you to log in.

  2. Log in and confirm.

  3. You will then be redirected to your integration configuration in the Channels menu. A “WhatsApp” modal will appear.

  1. Check for which elements you require access authorization and click on “Save”

  2. A message confirming the association of your WhatsApp account with your Meta integration is displayed: click on the “I understand” button.

  3. You are then redirected to the configuration of your integration from the Channels menu. A “WhatsApp” modal is opened.

  4. Fill in the phone number ID and the access token.

These details were previously retrieved from your Meta for Developers portal.

If you skipped that step and don’t know how to find your page ID and access token, we explain it here!

  1. Click “Update.”

  2. Your WhatsApp connection is now set up!

  3. Click “Finish.”

Your bot is now available on WhatsApp, but it is only accessible to the phone numbers you added during the WhatsApp product configuration in your Meta for Developers portal. Additionally, the token generated is valid for 24 hours after its creation (it can be renewed as many times as needed).

To make your bot available to all WhatsApp users without any time limitation, you must:

  • Add your own WhatsApp phone number,

  • Generate a permanent token.

Step 3: Use WhatsApp with your own configuration

Add your own phone number

  1. Go back to the Meta for Developers interface.

  2. To add your phone number, go to WhatsApp > API Setup.

  3. Go to Step 5: “Add a phone number” and follow the instructions.

  1. Go to Step 6: “Add a payment method” and follow the procedure.

Since business-initiated conversations are paid, you’ll be asked to provide a payment method.

Meta provides detailed pricing conditions on its website. To learn more, please visit the dedicated page on Meta’s official site.

Generate a permanent token

Click on App Control > Permissions and Features in the left-hand menu.

To create a permanent token, Meta provides online documentation explaining all the necessary steps — you can find it here.

Once these permissions are granted, you can switch your application to “Live” mode.

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