Rewords

When the bot is not sure if it understands the question, it offers 1 to 3 formulations that can match the user's question.

This graph makes it possible to know the number of reword proposed by the bot for a knowledge. Thus, it allows to know the percentage of rewords proposed by the bot when it does not understand as well as the percentage of the number of users having clicked on this or that proposal.

Below the graph, you have the list of knowledge:

• Count: number of times knowledge has been proposed;

• Click rate: the ratio between the number of times it was suggested and the number of times users clicked on it (and that it matched to the question of the user).

• Knowledge content: when you click on one of the knowledge items, it is displayed in a new tab.