# Automated Interaction Categorization

<figure><img src="/files/QHKVl1RYN9dQtXJLL3L3" alt=""><figcaption></figcaption></figure>

## How it Works&#x20;

Automated categorization allows you to intelligently sort and organize your bot's exchanges. At the end of each conversation, the LLM analyzes the interaction content and automatically classifies it according to defined categories.

**Operating Principle**&#x20;

This system is based on a fully customizable configuration:

* **Custom Creation :** You define and create the different categories into which interactions should be classified.
* **Description as Instructions (Prompt) :** When creating a category, the "Description" field plays a fundamental role. The text you write there serves as a direct instruction (prompt) for the LLM. It is through this description that the LLM understands the attribution criteria and knows how to classify interactions. Each description is limited to 500 characters.
* **Continuous Analysis :** The model analyzes each newly completed conversation and places the interactions into the corresponding category based strictly on your descriptions.

## Implementation&#x20;

To start using automated categorization, you must first enable it by clicking the dedicated activation button.

<figure><img src="/files/jLzgRC82BnFjHB7HrE6X" alt="" width="468"><figcaption></figcaption></figure>

Once the feature is enabled, you have two methods for creating your categories:

* **Individual Addition :** Simply enter the category name in the corresponding field, then click Add. Once the category is added to your list, click on the empty description area to write or edit the instructions (the prompt) for the model.

<figure><img src="/files/R1vlR16p7Y6SVIZm7CBp" alt=""><figcaption></figcaption></figure>

* **Bulk Addition :** To save time and import several categories simultaneously, click the Bulk Add button. A window will open. Simply list your various categories there, strictly following this template (using a new line for each entry):

> `<Category Name>: <Category Description>`

<figure><img src="/files/n2PKDx5nbP2ObdySSh6M" alt=""><figcaption></figcaption></figure>


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