# Dydu documentation ## dydu documentation - [A Single Software, various applications](https://docs-en.dydu.ai/a-single-software-various-applications.md) - [First use guide](https://docs-en.dydu.ai/first-use-guide.md) - [Getting started](https://docs-en.dydu.ai/first-use-guide/getting-started.md) - [Create your bot](https://docs-en.dydu.ai/first-use-guide/create-your-bot.md) - [Create your first knowledge](https://docs-en.dydu.ai/first-use-guide/create-your-first-knowledge.md) - [Create and publish your chatbot](https://docs-en.dydu.ai/first-use-guide/create-and-publish-your-chatbot.md) - [Frequent use cases](https://docs-en.dydu.ai/first-use-guide/frequent-use-cases.md) - [Best practices](https://docs-en.dydu.ai/first-use-guide/best-practices.md) - [Glossary](https://docs-en.dydu.ai/first-use-guide/glossary.md) - [Contents](https://docs-en.dydu.ai/contents.md) - [Knowledge](https://docs-en.dydu.ai/contents/knowledge.md): What is knowledge? - [Knowledge management](https://docs-en.dydu.ai/contents/knowledge/knowledge-management.md) - [Tags management](https://docs-en.dydu.ai/contents/knowledge/tags-management.md) - [Knowledge types](https://docs-en.dydu.ai/contents/knowledge/knowledge-types.md) - [Answer to a question](https://docs-en.dydu.ai/contents/knowledge/knowledge-types/answer-to-a-question.md) - [Complementary answer](https://docs-en.dydu.ai/contents/knowledge/knowledge-types/complementary-answer.md) - [Predefined answer](https://docs-en.dydu.ai/contents/knowledge/knowledge-types/predefined-answer.md) - [Event-triggered knowledge](https://docs-en.dydu.ai/contents/knowledge/knowledge-types/event-triggered-knowledge.md) - [Slot filling](https://docs-en.dydu.ai/contents/knowledge/knowledge-types/slot-filling.md) - [Answers elements](https://docs-en.dydu.ai/contents/knowledge/answers-elements.md) - [Accessibility for bot answers](https://docs-en.dydu.ai/contents/knowledge/accessibility-for-bot-answers.md) - [Decision tree](https://docs-en.dydu.ai/contents/knowledge/decision-tree.md) - [Comments](https://docs-en.dydu.ai/contents/knowledge/comments.md) - [Test the bot](https://docs-en.dydu.ai/contents/knowledge/test-the-bot.md) - [Qualities alerts](https://docs-en.dydu.ai/contents/knowledge/qualities-alerts.md) - [Knowledge map](https://docs-en.dydu.ai/contents/knowledge-map.md) - [Matching groups](https://docs-en.dydu.ai/contents/matching-groups.md) - [Global sentences](https://docs-en.dydu.ai/contents/global-sentences.md) - [Language / Spaces](https://docs-en.dydu.ai/contents/language-spaces.md) - [Context conditions](https://docs-en.dydu.ai/contents/context-conditions.md) - [External Contents](https://docs-en.dydu.ai/contents/external-contents.md) - [LLM: how to configure each type of model ?](https://docs-en.dydu.ai/contents/external-contents/llm-how-to-configure-each-type-of-model.md) - [VertexAI Gemini](https://docs-en.dydu.ai/contents/external-contents/vertexai-gemini.md): Compared to other types of LLMs supported by Dydu, \*\*VertexAI\*\* requires specific configuration to operate. - [Gallery](https://docs-en.dydu.ai/contents/gallery.md) - [Web services](https://docs-en.dydu.ai/contents/web-services.md) - [Web Services](https://docs-en.dydu.ai/contents/web-services/web-services.md) - [Configuration examples (REST)](https://docs-en.dydu.ai/contents/web-services/configuration-examples-rest.md) - [Configure OIDC on Keycloak for a Web Service](https://docs-en.dydu.ai/contents/web-services/configure-oidc-on-keycloak-for-a-web-service.md) - [Frequently asked questions](https://docs-en.dydu.ai/contents/web-services/frequently-asked-questions.md): Here is the list of the most common questions about using web services. - [Advanced](https://docs-en.dydu.ai/contents/advanced.md) - [Server scripts](https://docs-en.dydu.ai/contents/advanced/server-scripts.md) - [Predefined answer templates](https://docs-en.dydu.ai/contents/advanced/predefined-answer-templates.md) - [Variables](https://docs-en.dydu.ai/contents/advanced/variables.md) - [Web services triggers](https://docs-en.dydu.ai/contents/advanced/web-services-triggers.md) - [Top knowledge](https://docs-en.dydu.ai/contents/advanced/top-knowledge.md) - [Tools](https://docs-en.dydu.ai/contents/tools.md) - [Import/Export of knowledge](https://docs-en.dydu.ai/contents/import-export-of-knowledge.md) - [Advancement state](https://docs-en.dydu.ai/contents/import-export-of-knowledge/advancement-state.md) - [Predefined answers](https://docs-en.dydu.ai/contents/import-export-of-knowledge/predefined-answers.md) - [Translation](https://docs-en.dydu.ai/contents/import-export-of-knowledge/translation.md) - [Urls](https://docs-en.dydu.ai/contents/import-export-of-knowledge/urls.md) - [Model import](https://docs-en.dydu.ai/contents/import-export-of-knowledge/model-import.md) - [Learning](https://docs-en.dydu.ai/learning.md) - [Dialogs](https://docs-en.dydu.ai/learning/dialogs.md) - [Suggestions](https://docs-en.dydu.ai/learning/suggestions.md) - [Misundestood sentences](https://docs-en.dydu.ai/learning/misundestood-sentences.md) - [Analytics](https://docs-en.dydu.ai/analytics.md) - [Exploitation](https://docs-en.dydu.ai/analytics/exploitation.md) - [Important](https://docs-en.dydu.ai/analytics/exploitation/important.md) - [Dialogs](https://docs-en.dydu.ai/analytics/exploitation/dialogs.md) - [Visitors](https://docs-en.dydu.ai/analytics/exploitation/visitors.md) - [Themes](https://docs-en.dydu.ai/analytics/exploitation/themes.md) - [Knowledge](https://docs-en.dydu.ai/analytics/exploitation/knowledge.md) - [Qualification](https://docs-en.dydu.ai/analytics/exploitation/qualification.md) - [Users feedbacks](https://docs-en.dydu.ai/analytics/exploitation/users-feedbacks.md) - [Clicked links](https://docs-en.dydu.ai/analytics/exploitation/clicked-links.md) - [Rewords](https://docs-en.dydu.ai/analytics/exploitation/rewords.md) - [Performance](https://docs-en.dydu.ai/analytics/exploitation/performance.md) - [Other](https://docs-en.dydu.ai/analytics/exploitation/other.md) - [Livechat](https://docs-en.dydu.ai/analytics/livechat.md) - [Dialogs](https://docs-en.dydu.ai/analytics/livechat/dialogs.md) - [Knowledge](https://docs-en.dydu.ai/analytics/livechat/knowledge.md) - [Operators](https://docs-en.dydu.ai/analytics/livechat/operators.md) - [Satisfaction](https://docs-en.dydu.ai/analytics/livechat/satisfaction.md) - [Waiting queues](https://docs-en.dydu.ai/analytics/livechat/waiting-queues.md) - [Knowledge base](https://docs-en.dydu.ai/analytics/knowledge-base.md) - [Formulations](https://docs-en.dydu.ai/analytics/knowledge-base/formulations.md) - [Users](https://docs-en.dydu.ai/analytics/knowledge-base/users.md) - [Matches](https://docs-en.dydu.ai/analytics/knowledge-base/matches.md) - [Export](https://docs-en.dydu.ai/analytics/export.md) - [Configuration](https://docs-en.dydu.ai/analytics/configuration.md) - [Custom analytics](https://docs-en.dydu.ai/custom-analytics.md) - [Reports](https://docs-en.dydu.ai/custom-analytics/reports.md) - [Alerts](https://docs-en.dydu.ai/custom-analytics/alerts.md) - [Configuration](https://docs-en.dydu.ai/custom-analytics/configuration.md) - [Reports](https://docs-en.dydu.ai/custom-analytics/configuration/reports.md) - [Exports](https://docs-en.dydu.ai/custom-analytics/configuration/exports.md): Each custom statistical report can be exported. The administrator can also configure email delivery of selected reports at the frequency they prefer. - [Predefined sources](https://docs-en.dydu.ai/custom-analytics/configuration/predefined-sources.md): A predefined source corresponds to the type of data that your alert should track. - [Alerts](https://docs-en.dydu.ai/custom-analytics/configuration/alerts.md) - [Preferences](https://docs-en.dydu.ai/custom-analytics/configuration/preferences.md) - [Annex: List of indicators](https://docs-en.dydu.ai/custom-analytics/configuration/annex-list-of-indicators.md): Indicators represent all the data that you can use in your statistical reports. This section presents the complete list of indicators available in the BMS. - [Livechat](https://docs-en.dydu.ai/livechat.md) - [Enable livechat](https://docs-en.dydu.ai/livechat/enable-livechat.md) - [Knowledge base setup](https://docs-en.dydu.ai/livechat/knowledge-base-setup.md) - [DYDU Livechat](https://docs-en.dydu.ai/livechat/dydu-livechat.md) - [Overview of interfaces](https://docs-en.dydu.ai/livechat/dydu-livechat/overview-of-interfaces.md) - [Operator Interface](https://docs-en.dydu.ai/livechat/dydu-livechat/overview-of-interfaces/operator-interface.md) - [Manager interface](https://docs-en.dydu.ai/livechat/dydu-livechat/overview-of-interfaces/manager-interface.md) - [Dydu livechat setup](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup.md) - [General settings](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/general-settings.md) - [Competencies](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/competencies.md) - [Waiting queues](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/waiting-queues.md) - [General](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/waiting-queues/general.md) - [Setting up the waiting queue](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/waiting-queues/general/setting-up-the-waiting-queue.md) - [Competency](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/waiting-queues/competency.md) - [Setting up the waiting queue by competency](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/waiting-queues/competency/setting-up-the-waiting-queue-by-competency.md) - [Setting up a knowledge base with the waiting queue by competency](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/waiting-queues/competency/setting-up-a-knowledge-base-with-the-waiting-queue-by-competency.md) - [Operator capactiy](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/operator-capactiy.md) - [Account parameters](https://docs-en.dydu.ai/livechat/dydu-livechat/dydu-livechat-setup/account-parameters.md) - [Genesys Livechat connector](https://docs-en.dydu.ai/livechat/genesys-livechat-connector.md) - [Zendesk Livechat connector](https://docs-en.dydu.ai/livechat/zendesk-livechat-connector.md) - [Kiamo Livechat connector](https://docs-en.dydu.ai/livechat/kiamo-livechat-connector.md) - [Salesforce Livechat connector](https://docs-en.dydu.ai/livechat/salesforce-livechat-connector.md) - [List of possible interactions](https://docs-en.dydu.ai/livechat/list-of-possible-interactions.md) - [Integration](https://docs-en.dydu.ai/integration.md) - [FAQ](https://docs-en.dydu.ai/integration/faq.md) - [Static FAQ](https://docs-en.dydu.ai/integration/faq/static-faq.md) - [Dynamic FAQ](https://docs-en.dydu.ai/integration/faq/dynamic-faq.md) - [MetaBot](https://docs-en.dydu.ai/integration/metabot.md) - [Customisation](https://docs-en.dydu.ai/integration/customisation.md) - [Javascript actions](https://docs-en.dydu.ai/integration/javascript-actions.md) - [Custom event-triggered rules](https://docs-en.dydu.ai/integration/custom-event-triggered-rules.md) - [Channels](https://docs-en.dydu.ai/integration/channels.md) - [Chatbox](https://docs-en.dydu.ai/integration/channels/chatbox.md) - [Integration of a chatbox into a webview](https://docs-en.dydu.ai/integration/channels/chatbox/integration-of-a-chatbox-into-a-webview.md) - [Advanced customization](https://docs-en.dydu.ai/integration/channels/advanced-customization.md) - [Css editor](https://docs-en.dydu.ai/integration/channels/advanced-customization/css-editor.md) - [Teaser](https://docs-en.dydu.ai/integration/channels/advanced-customization/css-editor/teaser.md) - [CSS Teaser Modification](https://docs-en.dydu.ai/integration/channels/advanced-customization/css-editor/teaser/css-teaser-modification.md) - [Header](https://docs-en.dydu.ai/integration/channels/advanced-customization/css-editor/header.md) - [CSS Header Modification](https://docs-en.dydu.ai/integration/channels/advanced-customization/css-editor/header/css-header-modification.md) - [Body](https://docs-en.dydu.ai/integration/channels/advanced-customization/css-editor/body.md) - [CSS Body Modification](https://docs-en.dydu.ai/integration/channels/advanced-customization/css-editor/body/css-body-modification.md) - [Custom JS Editor](https://docs-en.dydu.ai/integration/channels/advanced-customization/custom-js-editor.md) - [Label management](https://docs-en.dydu.ai/integration/channels/advanced-customization/label-management.md) - [Possible integrations](https://docs-en.dydu.ai/integration/channels/advanced-customization/possible-integrations.md) - [Connector](https://docs-en.dydu.ai/integration/channels/connector.md) - [Teams](https://docs-en.dydu.ai/integration/channels/connector/teams.md) - [META](https://docs-en.dydu.ai/integration/channels/connector/meta.md): Deploy your bot Dydu on Messenger, Whatsapp, and Instagram - [Messenger](https://docs-en.dydu.ai/integration/channels/connector/meta/messenger.md): Make your bot available on Messenger - [Instagram](https://docs-en.dydu.ai/integration/channels/connector/meta/instagram.md): Make your bot available on Instagram - [WhatsApp](https://docs-en.dydu.ai/integration/channels/connector/meta/whatsapp.md): Make your bot available on WhatsApp - [Compatibility of DYDU bot features with META](https://docs-en.dydu.ai/integration/channels/connector/meta/compatibility-of-dydu-bot-features-with-meta.md) - [Meta application control](https://docs-en.dydu.ai/integration/channels/connector/meta/meta-application-control.md) - [Smsmode](https://docs-en.dydu.ai/integration/channels/connector/smsmode.md) - [Callbot](https://docs-en.dydu.ai/integration/channels/callbot.md) - [User consent](https://docs-en.dydu.ai/integration/channels/user-consent.md) - [Callbot Campaigns](https://docs-en.dydu.ai/integration/callbot-campaigns.md) - [LLM - Generative AI (Artificial Intelligence)](https://docs-en.dydu.ai/integration/llm-generative-ai-artificial-intelligence.md) - [Preferences](https://docs-en.dydu.ai/preferences.md) - [SAML 2](https://docs-en.dydu.ai/preferences/saml-2.md) - [OpenID Connect (OIDC)](https://docs-en.dydu.ai/preferences/openid-connect-oidc.md) - [Users and rights](https://docs-en.dydu.ai/preferences/users-and-rights.md) - [Bot](https://docs-en.dydu.ai/preferences/bot.md) - [General](https://docs-en.dydu.ai/preferences/bot/general.md) - [Dialogs](https://docs-en.dydu.ai/preferences/bot/dialogs.md) - [Survey](https://docs-en.dydu.ai/preferences/bot/survey.md) - [URLs](https://docs-en.dydu.ai/preferences/bot/urls.md) - [Search field](https://docs-en.dydu.ai/preferences/bot/search-field.md) - [Automated Interaction Categorization](https://docs-en.dydu.ai/preferences/bot/automated-interaction-categorization.md) - [Other](https://docs-en.dydu.ai/other.md) - [How does your bot work?](https://docs-en.dydu.ai/other/how-does-your-bot-work.md) - [Data protection](https://docs-en.dydu.ai/other/data-protection.md) - [Cookie management policy](https://docs-en.dydu.ai/other/data-protection/cookie-management-policy.md) - [Console logs](https://docs-en.dydu.ai/other/console-logs.md) - [Special keywords](https://docs-en.dydu.ai/other/special-keywords.md) - [Technical aspects](https://docs-en.dydu.ai/other/technical-aspects.md) - [Hosting](https://docs-en.dydu.ai/other/technical-aspects/hosting.md) - [Infrastructure](https://docs-en.dydu.ai/other/technical-aspects/infrastructure.md) - [Security](https://docs-en.dydu.ai/other/security.md) - [General information](https://docs-en.dydu.ai/other/security/general-information.md) - [Server usage](https://docs-en.dydu.ai/other/security/server-usage.md) - [Open source tools](https://docs-en.dydu.ai/other/security/open-source-tools.md) - [User session expiration](https://docs-en.dydu.ai/other/security/user-session-expiration.md) - [Developers](https://docs-en.dydu.ai/developers.md) - [API reference](https://docs-en.dydu.ai/developers/api-reference.md) - [Authentication](https://docs-en.dydu.ai/developers/api-reference/authentication.md) - [Dialog API](https://docs-en.dydu.ai/developers/api-reference/dialog-api.md) - [Dialogs Export](https://docs-en.dydu.ai/developers/api-reference/dialogs-export.md) - [Search field](https://docs-en.dydu.ai/developers/api-reference/search-field.md) - [Import Export Bot](https://docs-en.dydu.ai/developers/api-reference/import-export-bot.md) - [Import/Export Knowledge Base](https://docs-en.dydu.ai/developers/api-reference/import-export-knowledge-base.md) - [Server Status API](https://docs-en.dydu.ai/developers/api-reference/server-status-api.md) - [Access to APIS](https://docs-en.dydu.ai/developers/api-reference/access-to-apis.md) - [User Management in the BMS](https://docs-en.dydu.ai/developers/api-reference/user-management-in-the-bms.md): This section describes the APIs exposed by the Dydu solution to manage BMS users. - [External NLPs](https://docs-en.dydu.ai/developers/api-reference/external-nlps.md) - [Chatbox V5](https://docs-en.dydu.ai/developers/chatbox-v5.md) - [Setup and integration](https://docs-en.dydu.ai/developers/chatbox-v5/setup-and-integration.md)